Privacy Policy
How Kilomarket collects, uses, stores and protects personal information when you use our website and services.
Last updated: 30 August 2026
About This Policy
Kilomarket Pvt Ltd respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it and the choices available to you when you use our website or services.
This policy applies to information collected through kilomarket.co.zw, our contact form, email, telephone, WhatsApp, social media and direct business interactions.
1. Who We Are
Kilomarket Pvt Ltd provides web design and hosting, graphic design and branding, printing and promotional products and social media services through its brands and service units, including SAKA and Kilohost.
For the personal information covered by this policy, Kilomarket Pvt Ltd is the data controller unless we are processing information solely on behalf of a client.
Business address: Office 103, First Floor, Rothbart Building, Sixth Street, Gweru, Zimbabwe
Email: sales@kilomarket.co.zw
Phone and WhatsApp: +263 782 684 132
2. Information We Collect
The information we collect depends on how you interact with us and may include:
- Your name, business or organisation name and contact details
- Your telephone or WhatsApp number and email address
- The service you are interested in and the details of your enquiry
- Project requirements, content, images, documents and reference files you provide
- Quotations, invoices, payment confirmations and transaction records relating to services supplied
- Messages and other information you send through our website, email, WhatsApp or social media
- Technical information such as your IP address, browser type, device information, referring page, pages visited and the date and time of your visit
Our website does not currently provide customer accounts or collect payment-card details through an online checkout.
Please avoid sending sensitive personal information unless it is necessary for a service and we have agreed on an appropriate way to receive it.
3. How We Collect Information
We may collect information:
- Directly from you when you complete our contact form, request a quotation, place an order or communicate with us
- During the delivery, payment and support of a service
- Automatically through website logs, cookies and limited analytics technologies
- From platforms you choose to use when contacting us, including WhatsApp and social media
- From publicly available sources, such as public Google reviews displayed on our website
4. How We Use Your Information
We may use personal information to:
- Respond to enquiries and prepare quotations
- Provide, manage and support the services you request
- Communicate about projects, deadlines, payments and service updates
- Process orders, maintain business records and meet accounting or legal requirements
- Improve our website, services and customer experience
- Protect our website, systems, customers and business against misuse, fraud or security threats
- Send relevant service or promotional information where you have agreed to receive it or where permitted by law
- Establish, exercise or defend legal claims
We process personal information only where there is an appropriate reason, including your consent, steps requested before entering a contract, performance of a contract, compliance with a legal obligation or a legitimate business need that does not unfairly override your rights.
5. Contact Forms, Email and WhatsApp
When you submit our website contact form, we may collect your full name, WhatsApp number, selected service and project details. The form may also record technical information such as the page from which it was submitted.
If you contact us through WhatsApp, email, Facebook, Instagram, LinkedIn or another external platform, that platform may process your information under its own privacy terms. Do not send confidential information through a channel that you do not consider secure.
6. Cookies, Analytics and Google Reviews
Our website may use essential cookies, server logs and limited analytics tools to operate securely and understand how visitors use the site. A Google tag is used on the website and may process technical and usage information according to Google’s privacy terms.
The website also displays public Google reviews. This may show information that reviewers have made public on Google, such as their display name, profile image, rating and review.
You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website operate. More information is available in our Cookie Policy.
7. When We Share Information
We do not sell personal information.
We may share information only where reasonably necessary with:
- Kilomarket staff, contractors or service units involved in delivering your requested service
- Website hosting, email, backup, analytics, communication and technical support providers
- Payment providers or financial institutions involved in a transaction
- Professional advisers, regulators, law-enforcement bodies or courts where required by law or necessary to protect legal rights
- A successor organisation if Kilomarket undergoes a lawful restructuring, merger or transfer of business, subject to appropriate confidentiality and data-protection measures
Service providers are expected to use information only for the agreed purpose and to protect it appropriately.
8. Website Hosting and Client Information
Where Kilohost or Kilomarket hosts, maintains or supports a website for a client, we may process information stored on that website only as necessary to provide hosting, security, backup or technical support.
The client remains responsible for the personal information that the client chooses to collect through its own website, including providing its own appropriate privacy notices and instructions to users.
9. International Processing
Some service providers used for website hosting, analytics, email, backups, WhatsApp, social media or technical support may store or process information outside Zimbabwe. Where this occurs, we take reasonable steps to use reputable providers and appropriate safeguards, having regard to the nature of the information and applicable data-protection requirements.
10. How Long We Keep Information
We retain personal information only for as long as reasonably needed for the purpose for which it was collected.
- Enquiries that do not become projects are normally retained for no longer than 12 months, unless continued communication is requested or another legitimate reason applies
- Client, project, quotation, invoice and transaction records may generally be retained for up to six years after the last relevant transaction to meet accounting, tax, contractual and dispute-resolution requirements
- Website security logs and analytics information are retained according to the relevant system settings and are deleted or anonymised when no longer reasonably required
- Information may be retained for longer where required by law, necessary for an active dispute or needed to protect legal rights
When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.
11. How We Protect Information
We use reasonable technical and organisational safeguards appropriate to the information we handle. These may include secure website connections, restricted access, passwords, backups, software updates and security monitoring.
No website, email service or internet transmission can be guaranteed to be completely secure. You should also take reasonable care when choosing what information to send electronically.
12. Your Rights
Subject to applicable Zimbabwean law, you may have the right to:
- Be informed about how your personal information is used
- Request access to personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Object to certain processing of your information
- Withdraw consent where processing is based on consent
- Request deletion of information where there is no valid reason for us to retain it
To make a privacy request, email sales@kilomarket.co.zw with Privacy Request in the subject line. We may need to confirm your identity before acting on a request. Some rights may be limited where we are required to retain information by law or have another lawful reason to continue processing it.
You may also raise a complaint with the Data Protection Authority of Zimbabwe, administered by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).
13. Children's Information
Our website and services are not directed at children. A person under 18 should submit an enquiry or provide personal information only with the involvement of a parent or legal guardian.
If we learn that we have collected a child’s personal information without appropriate authority, we will take reasonable steps to delete it unless we are legally required to retain it.
14. Third-Party Links
Our website contains links to external services such as WhatsApp, Google Maps, Facebook, Instagram, YouTube and LinkedIn. Kilomarket does not control how those websites collect or use information. We encourage you to review their privacy policies before providing personal information.
15. Changes to This Policy
We may update this Privacy Policy when our services, website or legal obligations change. The revised version will be published on this page with a new last-updated date.
16. Contact Us
For questions, privacy requests or concerns about this policy, contact:
Kilomarket Pvt Ltd
Office 103, First Floor, Rothbart Building
Sixth Street, Gweru, Zimbabwe
Email: sales@kilomarket.co.zw
Phone and WhatsApp: +263 782 684 132
This Privacy Policy should be read together with Kilomarket’s Cookie Policy and Terms of Service.